This customer service training course will motivate participants to become more customer-focused and more passionate about delivering outstanding service by understanding the logical and emotional impetus of a customer to buy or continue using a service. Participants will learn how to become more flexible communicators who are able to engage better with customers, portray energy, commitment and ownership in each customer interaction. This program will energize your staff to deliver world class service that leaves customers with a lasting positive impression.
By the end of this training course participants will be able to:
Discover the attitude, skills and knowledge needed to be a successful customer service representative.
Explain the importance of measuring & benchmarking service as well as the value of a lost customer.
Realign their thinking about customer complaints and understand the opportunities in each challenging customer situation.
Understand what true customer loyalty is and the importance of their role to ensure a positive customer experience.
Understand the concept of plus one’s and the value of exceeding customer expectations in each customer interaction.