This energetic training program focuses on the most essential communication skills needed for the challenging and competitive work environment of today. The initial exercise tests the participants’ listening skills and lays the groundwork for concepts that will be covered in the program – from using active listening to questioning and choosing the proper language that engages others. Participants will learn a communication model that will enable them to communicate more clearly, confidently, and effectively; build better rapport and improve their overall communication with others.
By the end of this training course participants will be able to:
Explain 4 essential communication principles
Communicate more clearly, confidently and effectively.
Listen and ask insightful questions & utilize the power of questions.
Use techniques to build better rapport with others.
Combine voice tone and non-verbal communication with appropriate language that engages others.